Privacy Policy: What Happens to Your Information When You Call

Summary

When you call, we receive your phone number and what you tell the dispatcher, and the call may be recorded. We use that information to route your call to a plumber and to follow up on the job. This website has no forms, no accounts and no chat box, so it collects nothing else from you directly.

Who we are

The business behind this site is a plumbing dispatch line at Ste 139, 5730 Trade Center Pkwy, in Bisbee, AZ 85603. We connect callers with plumbers from the network, each of whom is independent.

Information we receive when you call

• The phone number you call from.
• The address of the property and a description of the problem.
• Your name and a callback number, if you give them.
• The recording of the call, when the call is recorded.

You choose what to say. Giving a street address is what allows a dispatcher to say who can reach you, so calls without one often cannot be routed.

Call recording

Calls to the dispatch line and the water damage line may be recorded. Recordings help confirm the address and the details of the problem, and they help the business check how calls are handled. If you do not want a call recorded, you can end it, and nothing on this site requires you to call.

How the information is used

Call details are used to route the call, to pass the job to a plumber, and to contact you about it. They are also used to review how calls were handled and to keep basic records of the work that was arranged.

Who receives it

The plumber who takes your job receives the details needed to reach you and do the work. Phone service providers that carry the call may also handle its content and recording. We do not sell your information or put it on this website.

What this website collects

This website is a set of static pages. It has no forms, no login and no comment fields, and its own pages do not set cookies. Fonts and styles are served from the site itself.

The home page and the contact page embed a Google map. When that map loads, your browser connects to Google, which may collect technical details under its own policy. Opening the page without scrolling to the map does not load it until it nears view.

What plumbers do with your details

Once a plumber takes your job, that plumber works as an independent professional and may keep their own records of the visit, the quote and the payment. Those records fall under that plumber's own practices, not this policy. Ask the plumber how they handle your information before work starts.

Links to other websites

Some pages link to public sources, such as city and county offices, a utility or a state agency, so you can check a fact yourself. Those sites have their own privacy practices, and this policy does not cover them.

How long information is kept

Call details and recordings are kept for as long as they are needed to arrange and follow up on a job and to keep records, and are then deleted or no longer used.

Your choices

You can ask what we hold about your call, ask for a correction, or ask for deletion, by calling the main number and saying so. We will respond once we have identified the call from the number and date.

Children

This site and phone line are meant for adults who manage property. We do not knowingly collect information from children.

Changes to this policy

When practices change, this page is updated and the date above changes. The version on this page is the one in effect.

Contact about privacy

Call (520) 340-7175 or write to contact@bisbeeplumbingpros.com. Other ways to reach the business are on the contact page.